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privacy policy
DKSH (Hong Kong) Limited ("DKSH") Privacy Policy Statement
Privacy Statement <br>This privacy policy statement aims to explain DKSH's policies in accordance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. DKSH respects your privacy and is committed to complying with all applicable data protection laws to protect your personal information. This privacy statement explains how we use and share your personal data, how we protect your personal data, how to contact third parties who may have access to your personal data, and how you can contact us if you have any inquiries or requests. .
Categories of personal data we collect from you <br>In this privacy statement, "personal data" means data that relates, directly or indirectly, to a living person that can be accessed or processed and that can be accessed or processed by practicable means from The information directly or indirectly identifies the person. This information includes, but is not limited to, name, gender, date of birth, contact information (including telephone number, fax, address and email address), identity card and passport numbers, age, marital status, occupation, employment information, income and financial status, and Other demographic data, product and service portfolio information, transaction patterns and habits.
When you interact with us, we may collect your personal information, but the information collected will only be to the extent necessary for us to operate our legitimate business, required to fulfill our legal obligations, or to the extent you have consented. The categories of personal data we collect depend on how you interact with us and the products and services you use.
How we use your personal data <br>We will only collect and use your personal data as described in this privacy statement and when necessary to achieve the following goals:
a. Provide our products and services to you;
b. Process your orders, requests or applications;
c. Comply with relevant laws and regulations when providing products and services;
d. Properly manage our business relationship with you;
e. Allow you to access specific information when providing products and services;
f. Provide you with media and investor relations information;
g. Invite you to register for events or participate in surveys;
h. Provide employee benefits and conduct other employment-related goals and activities;
i. Fulfill other relevant terms of the contract we have entered into with you;
j. Maintain security;
k. Protect the rights, property or safety of you, us or others;
l. To prevent crime, crime, fraud or other illegal activities;
m. To institute or maintain legal claims or defense proceedings, or to support any legal or criminal investigation, or where disclosure of your personal data is necessary to support any legal or criminal investigation or proceedings;
n. Comply with applicable laws, court orders or other government regulations;
o. Conduct direct marketing activities with your consent;
p. Other legal objectives that have been disclosed to you when we collect your personal data; and
q. Handle other matters permitted or required by applicable laws.
If we have obtained your specific permission to collect your information in an individual form, we may also use your personal information to send you promotional materials or service communications that we think you may be interested in, but you may cancel this at any time at your sole discretion. item approval.
Who we share your personal data with <br>We may share it with DKSH's affiliated companies in Hong Kong and overseas or other reliable business partners who provide services on our behalf, such as technical support, logistics, administrative or transportation support services, Share or otherwise disclose your personal information to achieve the above objectives. We have contracts with the above contact companies and business partners to ensure that all personal data is processed in a manner specified by us and in compliance with this privacy statement and any other appropriate confidentiality and security measures.
We may also share or otherwise disclose your personal data to DKSH's clients, customers or suppliers in Hong Kong and overseas. These principals, customers or suppliers have authorized DKSH to provide you with their products and/or services, and we share or disclose your personal information to achieve the above objectives.
We may also share or otherwise disclose your personal data to DKSH's financial and legal advisors in Hong Kong and overseas, and government agencies to achieve the above objectives.
We will only share your personal data with the above persons when necessary to achieve the above objectives, authorized by acceptance of this privacy statement, or with your consent.
Please note that all of DKSH's associated companies, as well as regulators, customers, principals, suppliers and reliable business partners to whom we may disclose your personal data, may be located outside of your country of residence, including Asian countries and even the United States of America. The data protection legislation in these places may differ from the legislation in the country in which you reside. If this occurs, we will ensure that we have appropriate safeguards in place to enforce appropriate legal mechanisms, such as EU Standard Contractual Clauses, to protect your personal data. To learn more about the safeguards we have in place, please contact us by email using the form here: Online Communication
In order to achieve the above objectives, it is necessary for us to collect your personal information. If you do not want to provide your personal information to us, DKSH will not be able to provide you with products and services, assist you in accessing information, obtaining location information, and processing other related matters. In addition, if the personal information provided to us is untrue, insufficient or inaccurate, DKSH reserves the right to suspend or refuse to provide assistance with products, services, data access, location information or other related matters.
How we protect your personal data <br>DKSH has implemented a number of technical and organizational measures to protect your personal data to prevent accidental or unlawful destruction, deletion or alteration of the personal data we store, or unauthorized authorized to be disclosed or accessed. These measures include training our staff who may have access to your personal data.
How long we will store your personal data <br>We will only store your personal data for as long as necessary to achieve the objectives stated in this privacy statement, but if the law requires or allows a longer or shorter storage period, It is an exception.
Your rights in relation to your personal data <br>You have the right to request a notice from us describing the categories of personal data we hold about you, and to request correction or deletion of personal data held by us or third parties with whom we deal. In addition, if our processing of your personal data is based on your consent, you may withdraw your consent to us at any time. Please note that even if you withdraw your consent, it will not affect the legality of our processing of your personal data before you withdraw your consent. In certain circumstances, you have the right to further object to or request restrictions on our processing of your personal data, and you may also make a complaint to the authority responsible for data protection if you believe that our processing of your personal data violates applicable laws.
If you wish to make the above request, please contact us as described below. After you provide proof of identity, we will respond within a reasonable time.
look up:
Data Privacy Co-ordinator DKSH (Hong Kong) Limited 23/F, Tower A, Nanhui Plaza, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong Email: hongkong_privacy@dksh.com
Use of personal data in direct marketing <br>In the context of direct marketing activities, DKSH uses personal data:
1. "Direct marketing" may include: (i) informing you about our products, services, offers and/or activities; (ii) marketing, advertising, offers, sales, distribution, logistics and after-sales services; (iii) and Other brands implement cross-brand cooperative promotions, events and/or offers; (iv) reward, brand loyalty or discount programs and related services and products; and (v) donations and contributions for charitable and/or non-profit purposes. All the above are related to baby food and supplies, cereals, candy, cosmetics and beauty products, fashion and accessories, food, daily necessities, groceries, hair care products, health products, household products, leather goods, lighting, nutritional products, personal care products, Direct promotion of skin care products, snacks, stationery, watches and accessories, toys and weight management products.
In this Privacy Policy Statement, "the Group" refers to DKSH Hong Kong Limited, its holding company, subsidiaries, associated companies, associated companies and other companies within the DKSH Group.
2. Collection of personal data for direct marketing
2.1 We confirm that we will only collect necessary and sufficient personal information for direct marketing purposes and will not collect excessive amounts of your personal information.
2.2 The goals for which we use your personal data are divided into mandatory goals and voluntary goals. If the personal data is used for mandatory purposes, the personal data will be marked as "required information" and you must provide the personal data if you want us to provide the services you have requested. If personal data is used for voluntary purposes only, you can decide whether to provide us with such data.
2.3 The mandatory purposes for which you are responsible for providing personal data are: (i) to inform you of the rights and benefits you enjoy as our customer; (ii) to redeem offers and obtain customer information; (iii) for our marketing and publicity and customer relationship management; (iv) handle and follow up on services, inquiries and complaints; and (v) verify your identity, clean data and update customer personal information.
2.4 You may decide whether to provide personal data for the voluntary purposes: (i) to allow us to better understand the demographic characteristics of our customers; (ii) to conduct internal research and analysis so that we can provide rewards, services and services that better meet your needs. Product information or offers; and (iii) market research.
3. Use of personal data in direct marketing
3.1 We will not use your personal data for direct marketing purposes unless we obtain your oral or written consent (including an indication of no objection).
3.2 If you do not want us to use your personal information for direct marketing purposes, you can contact us at any time to notify us to exercise your right to withdraw, and we will not charge any fee for this.
4. Disclosure and transfer of personal data for direct marketing
4.1 We will take all practicable measures to keep your personal information confidential, but we may transfer such information to brand owners or external service providers (including but not Limited to printing companies, postal companies, telecommunications companies, public relations companies, advertising agencies, telemarketing companies, data processing companies, data storage companies, customer hotline centres, market research companies and information technology companies) for their own use or in connection with our or Jointly with other organizations for direct marketing purposes.
4.2 We will not transfer your personal data for direct marketing purposes unless we obtain your written consent (including an indication of no objection).
4.3 If you do not want us to transfer your personal data for direct marketing purposes, you can contact us at any time to notify us to exercise your right to withdraw, and we will not charge any fee for this.
Special Rules Regarding DKSH Online Activities <br>This section applies to personal information collected by DKSH online, such as through the DKSH website, email and other online tools and applications.
By using DKSH's website and other online tools, you consent to DKSH's collection and use of your personal data in the manner described in this privacy statement regarding DKSH's online activities. You also acknowledge that DKSH may periodically change, update or cancel this Privacy Statement at its sole discretion. If this happens, we will post an updated version of this privacy statement on this page. We encourage you to review this page regularly for the latest information on how DKSH protects privacy. If you continue to use our services after we publish the changed privacy statement regarding the special provisions for DKSH online activities, it means that you accept the relevant changes.
The categories of personal information we collect from you When you interact with us online, we may collect your personal information, but the information collected will only be necessary for us to operate our legitimate business, to fulfill our legal obligations, or level to which you agree. Most of our online services do not require any form of registration, so you do not need to provide any personal information to browse our website. However, some services may require you to register and provide personal information.
We may also collect personal information from you by tracking how you interact with the DKSH website, for example, through the use of "cookies". We may collect your Internet Protocol (IP) address, which is the number assigned to your computer when you access the DKSH website, in order to manage the system and provide overall information to contact companies, business partners and/or Vendors who perform website analytics and website performance reviews on our behalf. We may further collect data about your use of the DKSH website, such as the start and end time of each access, the length of each visit, and information about the telecommunications services you access. In certain circumstances, we may ask for your consent to allow us to collect and use your personal data to achieve the objectives described in this privacy statement, in particular to send you relevant marketing materials, such as brochures and information. , service communications, or information regarding participation in any online survey.
How we use your personal data <br>We will only collect and use your personal data in accordance with the special provisions of this Privacy Statement regarding DKSH online activities and when necessary to achieve the following Target:
• Respond to your requests • Properly manage our relationship with you • Send you relevant marketing materials • Invite you to register for events • Invite you to participate in online surveys • Provide you with media and investor relations information • Prevent fraud or other illegal activities Activities such as deliberate attacks on DKSH's information technology systems • Bringing or maintaining legal claims or defense proceedings, or supporting any legal or criminal investigations • Handling other matters permitted or required by applicable laws
We may anonymize and combine the information collected through the website for statistical purposes and to help us improve our products and services.
If we have obtained your specific permission to collect your information in an individual form, we may also use your personal information to send you promotional materials or service communications that we think you may be interested in, but you may withdraw this at any time at your sole discretion. item approval.
"Cookie" Files and Usage Tracking <br>We will use "cookie" files (automatically placed on your computer when you visit some websites) directly or through third parties, such as web analytics tools such as Google Analytics. a small plain text file on a hard drive) and similar technologies. "Cookie" files allow us to store information such as your domain name, Internet service provider, operating system, date and time of accessing the web page, web pages visited, search categories and other information.
We may use this information to store your preferences and settings to help improve our website content, to register you for use of the website and applications, to compile aggregate statistics to evaluate visitor use of our website or website activity, and Conduct internal and market research.
You have the right to choose whether to accept "cookies" and to opt out of Google Analytics. You can block "cookies" by changing your browser settings so that "cookies" from websites cannot be placed on your computer or mobile device. However, please note that if you choose to refuse to accept "cookies", you may not be able to use all functions of the website. For more information about how we use cookies, please see our Cookie Policy below.
For more information about Google Analytics, or to learn how to opt out of Google Analytics, please click here
Cookie Policy
What is a "cookie" file?
"Cookie" files are small files stored on your computer that can track your browsing history and your preferences when you browse different web pages. Sometimes, your settings will be stored between your multiple visits to the website. . "Cookie" files can help website builders collect statistical data on how visitors browse certain areas of the website, which can help make the website more useful and convenient.
The type of "cookie" files we use are non-persistent "cookie" files that DKSH does not use.
Persistent Cookie Files Persistent cookie files will exist on your device for an extended period of time and will be used by our website to recognize your device when you return to the website again.
How to control and turn off the function of "cookie" files. Most browsers are set to automatically accept "cookie" files, but you can turn off the function of storing "cookie" files, or set your browser to As soon as a "cookie" file is set, you will be notified immediately.
Alternatively, you can visit https://ico.org.uk/global/cookies/, which explains how to turn off cookies on various desktop browsers.
Links to Other Websites <br>DKSH's website contains links to other websites. Please note that these websites have their own privacy policies. We do not accept any responsibility for the privacy practices of other websites or their content, but only for websites controlled by DKSH.
If there is any discrepancy between the Chinese and English versions of this Privacy Statement, the English version shall prevail.
[Last updated: December 3, 2018]
