Private Policy

Private Policy

Privacy Statement

This Privacy Policy Statement provides information on the policy of DKSH under the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong (the “Ordinance”). DKSH respects your privacy and is committed to comply with applicable data protection laws and to safeguard your personal data. This Privacy Statement describes the way in which we use and share personal data about you, how we safeguard your personal data and interact with third parties that may have access to your personal data and finally, how you can contact us in case of questions or requests.


Personal data we collect about you

In this privacy statement, “Personal Data” shall mean any accessible or processable data relating directly or indirectly to a living individual and from which it is practicable for the individual to be directly or indirectly ascertained, including but not limited to name, gender, date of birth, contact particulars (including telephone numbers, fax numbers, addresses, email addresses), ID card and passport numbers, age, marital status, occupation, information related to work, income and financial background and other demographic data, products and services portfolio information, transaction pattern and behavior.
As part of your interactions with us, we may collect personal data about you as far as it is necessary to conduct our legitimate business interests, to comply with a legal obligation or as agreed by you. The types of personal data we collect depend on the interactions you have with us and the goods and services you use.


How we use your personal data

We will only collect and use personal data about you as described in this Privacy Statement and as necessary for the following Purposes: a. to provide you with our goods and services; b. to process your order, request or application; c. to comply with relevant laws in connection with the provision of goods and services; d. to manage our business relationship with you; e. to provide you access to specific information in relation to our provision of goods and services; f. to provide you with our media and investor relations information; g. to invite you to register for an event or to participate in a survey; h. to provide employment benefits and other employment related purposes and activities; i. to fulfill other relevant terms of our contract with you; j. to maintain security; k. to protect your, our, or others’ rights, property or safety; l. to prevent offenses, crimes, fraud or other illegal activities; m. to establish or preserve a legal claim or defense or to support any legal or criminal investigation or if such disclosure is otherwise necessary in support of any legal or criminal investigation or legal proceeding; n. to comply with applicable laws, court or other governmental regulations; o. for Direct Marketing purposes, with your consent; p. For other legal purposes that is disclosed to you at the time of collection of your personal data; and q. otherwise to the extent as permitted or required by applicable laws.

Subject to your specific permission that we may collect separately and to your full control to opt out at any time, we may also use your personal data to send you promotional material or newsletters that we think may be of interest to you.


Who we share your personal data with

We may share, or otherwise disclose your personal data to our affiliated companies or other trusted business partners providing services on our behalf such as for technical support or logistical, administrative or transportation support to DKSH, in and outside of Hong Kong, to fulfill the Purposes indicated above. We have contracts in place with these parties to ensure that personal data is processed based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
We may also share, or otherwise disclose your personal data to our principals, clients or suppliers, in and outside of Hong Kong, who have authorized us to provide you with their goods and/or services, so that we may fulfill the Purposes indicated above.

We may also share, or otherwise disclose, your personal data to financial and legal advisers of DKSH in and outside of Hong Kong, and to government entities if so required to fulfill the Purposes.

We only share your personal data with the parties mentioned above as far as this is necessary to fulfill the Purposes, or authorized by accepting the terms of this Privacy Statement, or with your consent.

Please note that DKSH affiliated companies, as well as authorities, clients, principals, suppliers and trusted business parties to whom we may disclose your personal data, may be located outside your territory of domicile, including territories in Asia and potentially the United States of America, whose data protection laws may differ from those in the territory in which you are located. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data by implementing appropriate legal mechanisms, such as EU Standard Contractual Clauses. For more information about the safeguards we take, please send us an email via a form here: Online Communications

We require your personal data in order to fulfill the Purposes above. If you do not to provide us with your personal data, DKSH will not able to provide you with goods and services, access to information, access to locations and other related matters. Moreover, if the personal data provided is incorrect, insufficient or inaccurate, DKSH reserves the right to suspend or refuse the provision of goods, services, access to information, access to locations or other related matters.


How we secure your personal data

DKSH has implemented technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access to personal data we store. This includes training of our personnel who may have access to your personal data.


How long we store your personal data

We will store your personal data as long as required to fulfill the Purposes outlined in this Privacy Statement, unless a longer or shorter retention period is required or permitted by law.


Your rights in respect to your personal data

You have the right to request to be notified about what personal data we hold from you and to request the correction or deletion of your personal data that is held by us or by a third party with whom we conduct business. In addition, where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Please be aware that the withdrawal of consent shall not affect the lawfulness of processing based on your consent before its withdrawal. Under certain circumstances, you have further the right to object to or to request the restriction of the processing of your personal data and, you may lodge a complaint to the applicable data protection authority if you consider that the processing of your personal data infringes applicable laws.

If you would like to make such request, please contact us as described in the section below After providing proof of identity, we will respond within a reasonable time.

Attention:

Data Privacy Coordinator
DKSH Hong Kong Ltd.23/F Tower A, Southmark 11 Yip Hing Street, Wong Chuk Hang Hong Kong

E-mail: hongkong_privacy@dksh.com


Use of personal data in direct marketing

In respect of direct marketing activities and as a user of personal data,

1. “Direct Marketing” may include: (i) communicating with you in relation to our products, services, offers and/or events; (ii) marketing, advertising, offering, sales, distribution, logistics and after-sales services; (iii) cross brand joint promotions, events and/or offers with other brands; (iv) reward, loyalty or privilege programs and related services and products; and (v) donations and contributions for charitable and/or non-profit making purposes, all of the above relating to baby/infant foods & products, cereals, confectionaries, cosmetics, fashion & accessories, foods, general merchandise, groceries, hair care, healthcare, households, leather goods, lighting, nutrition, personal care, skin care, snacks, stationery, timepieces & accessories, toys and weight management.

2. Collection of personal data for Direct Marketing

2.1 We confirm that only necessary, adequate but not excessive personal data will be collected from you for direct marketing purposes.

2.2 The purposes for which we may use your personal data are divided into obligatory purposes and voluntary purposes. If personal data is to be used for an obligatory purpose, these personal data will be marked as “Must be filled” and you must provide your personal data to us if you want us to provide the service for which you request. If personal data is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

2.3 Purposes for which it is obligatory for you to provide your personal data are: (i) communicating to you in relation to your entitlements and privileges as our customer; (ii) redemption of privileges and receipt of news as our customer; (iii) for our own marketing, promotional and customer relationship management; (iv) handling and following up of services, enquiries and complaints; and (v) verification of your identity, data cleansing and customers profile updates.

2.4 Purposes for which it is only voluntary for you to provide your personal data are: (i) to enable us better to understand the demographics of our customers; (ii) for internal research and analysis to enable us to provide rewards, services and product information or offerings better tailored to your needs; and (iii) market research.

3. Use of personal data for Direct Marketing

3.1 We may not so use your personal data for Direct Marketing unless we have received your consent (which includes an indication of no objection), whether orally or in writing.

3.2 If you do not wish us to use your personal data in Direct Marketing, you may exercise your optout right by contacting us at any time and we confirm that we will not charge you any fee for this purpose.

4. Disclosure and transfer for Direct Marketing

4.1 We will take all practicable steps to keep your personal data confidential but we may transfer for gain or not for gain your personal data to brand owners or external service providers (including but not limited to printing houses, mailing houses, telecommunication companies, public relation companies, advertising agency, telemarketing companies, data processing companies, data storage companies, call centers, market research firms and information technology companies), for them to use for direct marketing purposes, whether undertaken on their own or jointly with us or others.

4.2 We may not so transfer your personal data for Direct Marketing unless we have received your written consent (which includes an indication of no objection).

4.3 If you do not wish us to transfer your personal data for Direct Marketing, you may exercise your opt-out right by contacting us at any time and we confirm that we will not charge you any fee for this purpose.

Special provisions on DKSH online

This applies to personal data collected by DKSH online, such as through the DKSH website, email and other online tools and applications.

By using the DKSH website and other online tools, you consent to the collection and use of your personal data as described in this Privacy Statement special provisions on DKSH online. You also acknowledge that DKSH may periodically change, update or remove this Privacy Statement at its discretion. In this case, we will post updated versions of this Privacy Statement on this page. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services following the positing of changes to the Privacy Statement special provisions on DKSH online will mean you accept those changes.

Personal data we collect about you

As part of your interactions with us online, we may collect personal data about you as far as it is necessary to conduct our legitimate business interests, to comply with a legal obligation or as agreed by you. Most of our online services do not require any form of registration, allowing you to visit our website without providing us with any information about you. However, some services may require you to register and therefore to provide us with your personal data.

We may also collect your personal data by tracking how you interact with our website, for example by using cookies. We may collect the Internet Protocol (IP) address, a number assigned to your computer whenever you access our website to conduct system administration and report aggregated information to affiliates, business partners and/or vendors who conduct website analysis and website performance reviews on our behalf. We may further collect your utilization data, e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed. In some instances, we may ask for your consent for collecting and using your personal data for the purposes as outlined in this Privacy Statement, in particular for sending you marketing materials, such as explanatory brochures and information or newsletters or when you participate in any online survey.

How we use your personal data

We will only collect and use personal data about you as described in this Privacy statement special provisions on DKSH online and as necessary

• to respond to your requests

• to manage our relationship with you

• to send you relevant marketing materials

• to invite you to register for an event

• to invite you to participate in an online survey

• to provide you with our media and investor relations information

• to prevent fraud or other illegal activities, such as willful attacks to DKSH information technology systems

• to establish or preserve a legal claim or defense or to support any legal or criminal investigation;

• and otherwise to the extent as permitted or required by applicable laws

We may further anonymize and aggregate data collected through this website for statistical purposes to help us improve our products and services.

Subject to your specific permission that we may collect separately and to your full control to opt out at any time, we may also use your personal data to send you promotional material or newsletters that we think may be of interest to you.

Cookies and usage tracking

We use cookies, small text files that are automatically placed on your computer’s hard drive when you access certain websites and similar technologies, directly or through third parties, such as web analytics services like Google Analytics. Cookies allow us to store information, such as your domain
name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you perform.

We may use this information to store your preferences and settings, help improve the contents of our website, to enable you to register to websites and applications, to compile aggregated statistics to evaluate visitors’ use of our website or website activity and for internal and market research purposes.

You have the right to choose whether or not to accept cookies and to opt out of Google Analytics. You can block cookies by changing your browser settings so that cookies from the website cannot be placed on your computer or mobile device. However, please note that if you choose to refuse cookies, you may not be able to use the full functionality of the website. For further information about our use of cookies, please see below our Cookie Policy. For more information about Google Analytics, or how to opt out of Google Analytics, please click here

Cookie Policy
What is a cookie?

Cookies are small files which are stored on your computer to keep track of your visit to the website and your preferences; as you move between pages, and sometimes to save settings between visits. Cookies help the builders of websites gather statistics about how often people visit certain areas of the site and help in tailoring websites to be more useful and user-friendly.

The types of cookies we use Session cookies Not used by DKSH.

Persistent cookies

Persistent cookies remain on your device for a longer period and are used by our website to recognize your device when you return.

How to control and deactivate cookies

Most browsers are set so that they automatically accept cookies. You may however, deactivate the storage of cookies or set your browser in a manner that it will notify you as soon as cookies are set. Alternatively, you can visit https://ico.org.uk/global/cookies/, which contains information on how to deactivate cookies on a variety of desktop browsers.

Links to other websites

DKSH websites contain links to other websites. Please note that any of these sites have their own privacy policies and that we do not accept any responsibility or liability for the privacy practices or the content of other websites but only for the websites controlled by DKSH.



If there is any inconsistency or difference between English and Chinese versions of this Privacy Statement, the English version shall prevail.

[last updated December 3, 2018]